Refund Policy

RepairCoreX is operated by Jahid Al Mamun, a sole trader based in Dhaka, Bangladesh.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders: it takes the payment, sends your receipt, and issues every refund. Your card or bank statement shows Paddle.

The Free Forever plan is never charged.

Paid plans start with a free trial. You are not charged during the trial, and you can cancel before it ends without paying anything.

If RepairCoreX is not right for your business, ask for a full refund within 14 days of your first payment for a paid plan. We refund the whole amount; no reason is needed.

This applies to the first payment of each business account, once. After the refund, the paid plan ends; your account and your data are kept.

Renewal payments (monthly, quarterly, every 6 months or yearly) are not refunded.

You can cancel at any time in Settings → Billing. Your plan stays active until the end of the period you have already paid for, and it is not renewed after that.

Changing to another plan does not start a new 14-day refund period. The amount shown when you confirm a plan change is what you pay.

One-time purchases such as SMS packs can be refunded within 14 days of purchase if none of their credits have been used. Credits that have been used are not refunded.

Reply to the Paddle receipt email you received, or find your order at paddle.net and choose to request a refund. You can also email [email protected] with the email address of your account and the order number from the receipt.

Approved refunds go back to the payment method you used. Your bank usually shows them within 5 to 10 business days.

Nothing in this policy takes away any right you have under the consumer law of your country. Where that law gives you more, the law applies.

Questions about a payment or a refund: [email protected], or by mail at: Jahid Al Mamun (RepairCoreX), Nikunja, Dhaka 1230, Bangladesh.