102 Problems Every
Repair Shop Owner Knows

Typing up every ticket while the customer waits at the counter

Tap ✨ AI and say the job — customer, phone, device, problems and due date fill themselves in seconds

No central customer list — staff search notebooks and phones

One customer list, plus a search bar that finds customers, tickets and invoices from any screen

Can't see what a customer had done before

The customer page shows every ticket, note, message and their total spend

The same customer gets added twice

Email is checked so the same customer can't be saved twice

Forgetting to tell customers their repair is ready

Automatic SMS when the item is received and when it's ready, plus email on every status change — switch it on once in Settings

Customers keep calling to ask for status

A tracking link lets customers check status, sign and pay online themselves

Items mixed up on the shelf

Print an intake slip and a label at drop-off so every item is tied to its ticket

Quick walk-in sales clutter the customer list

Sell to a built-in Walk-in Guest — add a full customer only when you need one

Customer details are stuck in old spreadsheets

Import customers from a CSV file — the template shows exactly which columns to use

Every business needs different customer details

Add your own custom fields to customers, tickets and more

Nobody remembers what was said to a customer

Message history on every customer — every email and SMS you sent

Business clients get mixed up with walk-ins

Business customers with company name, kept alongside personal customers

No idea which technician is working on what

A ticket board by status with the assigned technician; technicians see their own jobs in the mobile app

Can't tell how long repairs really take

A job timer with break and resume on every ticket, and a technician performance report

Notes for staff end up shown to the customer

Separate internal notes and customer-visible notes on every ticket

Every technician checks things differently

Repair checklists on tickets and a daily inspection checklist for the shop

Tickets jump straight to 'Delivered', skipping steps

Tickets follow your own status flow — steps can't be skipped

Urgent jobs slip past their promised time

Service-level (SLA) due times set by priority, with overdue tickets shown

Warranty comebacks argued at the counter

Warranty dates on tickets, and warranty lookup on POS sales by customer, item, serial or receipt number

Intake asks the wrong questions for your trade

Intake forms ready for your type of business — 49 business types set up

The same common jobs are typed out again and again

Ticket templates fill in common repairs in one click

Fault descriptions are vague and inconsistent

Problem tags let staff pick common faults in one tap

Photos of damage live on staff phones

Photos attached to the ticket from the moment of drop-off

Old jobs are trapped in your previous system

Import tickets from CSV, with a preview before anything is saved

Diagnosis is given away for free

Record a diagnose fee at intake so it's never forgotten on the bill

Prices agreed on WhatsApp and forgotten

The estimated cost is saved on the ticket at intake

Customers dispute what they agreed to

Customers sign through their tracking link — the signature is saved with the ticket

Every staff member quotes a different price

Price suggestions from your past repairs of the same item

Re-typing the job into an invoice

Turn a ticket into an invoice in one click

Waiting days to get paid

An online payment link (Stripe) on tickets and invoices

Tax worked out by hand on every bill

Set your tax rates once — they're applied on invoices automatically

Invoices printed, scanned and sent by hand

Email a PDF invoice straight from the system

You find out a part is gone when the customer is waiting

Stock goes down with every sale and ticket; set minimum levels and see what's running low

Two staff sell the last unit at the same time

Stock is checked at the moment of sale — what you don't have can't be sold

Updating stock by hand when a delivery arrives

Purchase orders emailed to the supplier; receive in full or in parts and stock and cost update

The shelf count never matches the system

Stock take: count, review, approve — every difference is posted with a record

Nobody can explain where stock went

Stock register: opening, received, sold, returned, adjusted, transferred and closing per product

Branches can't share stock properly

Transfer stock between branches safely; see stock per branch (Professional and above)

Supplier bills paid late or twice

Supplier bills and payables, plus returns to supplier

Expired items still on the shelf

Expiry dates on stock so you can sell or return them in time

Bought by the box, used by the piece

Units of measure so stock is counted the way you buy and use it

Products are hard to find in a long list

Categories and a CSV product import to get organised fast

Parts get ordered twice

See what's already on order before you reorder

Typing product names at a busy till

Print barcode labels and scan them at the till

The drawer is short and nobody knows why

Cash count by note and coin at closing — expected vs counted for every register

Staff give discounts, voids or refunds without asking

Manager PIN approval for voids, refunds and discounts above your limit — all logged

Refunds keyed in at the wrong price

Returns are priced by the system from the original sale

Sales changed after the day is closed

Closed days are locked — nobody can add or change money afterwards

Closing the day is forgotten or rushed

Reminders, a 3-step Finish Day wizard and a day summary sent to the owner

Part payments tracked on scraps of paper

Invoices track part payments and the balance due

Customers ask for a receipt later

Print a thermal receipt or send it by email

A customer steps away halfway through a sale

Hold the sale and pick it up again when they're back

One till isn't enough on busy days

More than one POS register per branch, each closed separately (Professional and above)

Cash, card and transfers all lumped together

Cash, card, bank transfer, cheque and online payments recorded separately

The day starts without knowing the float

Open the day with an opening cash amount, so closing adds up

Small costs are never recorded

Expenses with receipt photo, category and branch — from the till or the back office

Rent and bills are forgotten every month

Repeating expenses are added for you each month

Petty cash disappears at day end

Petty cash recorded with its receipt during closing

Sales look good but you don't know the profit

A profit & loss report and a Day Book of every sale, payment and expense

Bills are paid in parts and the balance is lost

Pay an expense now or later, with a full payment history

A wrong expense is quietly deleted

Reverse a payment or void an expense with a reason — nothing disappears without a trace

Attendance kept on paper

Clock in and out, with attendance records per person

Payroll takes days in spreadsheets

A monthly payroll run: adjust, approve, pay, and payslips as PDF

Arguments about commission

Commission worked out automatically from completed, paid work

Leave requests get lost

Leave types and balances for every staff member

Every staff member can see wages and reports

Roles and permissions — limit a technician to their own tickets and a cashier to their branch

New staff take weeks to learn the system

Step-by-step guides for each part of the app, with progress for every person

Late arrivals and overtime go unnoticed

Late minutes and overtime worked out from attendance

Attendance is edited without anyone checking

Manager approval for attendance corrections

Payroll is changed after people are paid

Paid payroll months are locked

Staff contracts and IDs sit in a drawer

Private staff documents stored with each profile

Former staff stay on the payroll

Record when someone leaves so they drop out of payroll and attendance

A staff member gives themselves admin rights

Nobody can grant more access than they have, and the last admin can't be removed

Maintenance visits (AMC) are forgotten

Service contracts create the visit ticket for you before each due date

A missed visit is never noticed

Missed visits are caught up automatically — never silently skipped

Technicians in the field can't update the office

Technicians update jobs from the mobile app and the customer signs on completion

Every new contract needs the same setup

Contract defaults set once in Settings

Field visits are done without a checklist

Attach a checklist to a contract so every visit follows it

Facebook ad leads sit in an inbox

Facebook Lead Ads arrive in your lead board by themselves

Leads are forgotten after the first call

A lead board with your own stages, staff assignment and one-click convert to customer

No way to reach past customers

Email and SMS campaigns with templates, chosen audiences, scheduling and an opt-out list

You only hear from customers when they're angry

Send a feedback link after the job; see every 1–5 rating and comment in one report

Bookings only come by phone

A public booking page with your branding — no double-booking, even when two people book at once

Failed messages go unnoticed

A failed-send log so you can see and fix delivery problems

People who opted out still get messages

The opt-out list is checked on every send

Your booking page looks like everyone else's

Your colours, logo, social links and a search-friendly title on your booking page

Other shop owners ask what you use

Refer a shop and earn a free month when they join and pay

The owner can't see the shop without being there

The mobile app shows today's sales, tickets and cash, plus the Day Book

The accountant waits for reports

Day Book, sales, stock and payroll reports — save them and get them by email on a schedule

Each branch runs its own system

One login for every branch, with reports per branch or for the whole business (Professional and above)

Software is too expensive to try

A Free Forever plan with every feature; upgrade only when you outgrow the limits

Important events are missed while you're away

Alerts to Telegram or Slack, plus push notifications on your phone

Your data feels locked in

Export your data whenever you want

Switching systems feels risky

CSV imports on every plan, and free migration help on Business and above

Your other tools can't talk to the shop

API keys and webhooks to connect the tools you already use

The software doesn't feel like your shop

Your logo and colours across the app

Text is too small for some of your staff

Each person can pick their own text size

Staff are slow at typing, or more at ease in their own language

Ticket creation with AI understands English and your shop’s language — speak it, and the form is filled for you

Clicking through menus all day

Keyboard shortcuts for new tickets, customers, invoices and more

Staff can't find the screen they need

An 'All menus' launcher and a search that opens any page

You're stuck with a question and nobody to ask

A help center, step-by-step guides and a support ticket system

Reports show the wrong day for late-night sales

Every date and day closing follows your shop's own time zone