Managed IT and network jobs β SLA-tracked and documented
Service management for managed IT providers, network engineers, server maintenance, VOIP, and WiFi installation teams.
SLA response times not tracked per client
No audit trail for remote access sessions
Contract renewals missed and revenue left on the table
RepairCoreX solves every one of these β out of the box, on day one.
Every job, perfectly tracked from intake to close
Create a digital job card in under 30 seconds. Attach photos, log problem tags, assign a technician, and set a due date β all from one screen. Every change is timestamped so you always know where each job stands.
- β¨ Ticket creation with AI β say or type the job, the form fills itself
- Module-specific intake forms (device, asset, serial, registration)
- Problem tags pre-loaded for your vertical β no manual setup
- Technician assignment with workload visibility
- Photo / document attachments per ticket
- Customer approval workflow before work begins
- Automatic SMS and email updates to customers
Parts, stock, and suppliers β always in control
Stop running out of critical parts mid-job. RepairCoreX tracks every component in real time β stock is automatically deducted when a technician marks a part used on a ticket. Low-stock alerts fire before you reach zero.
- Pre-loaded IT & Networking Services starter catalogue β ready on day one
- Auto-deduct parts when added to a job ticket
- Low-stock threshold alerts via email or SMS
- Supplier records with lead times and PO tracking
- Barcode / QR label printing for each SKU
- Cost-of-parts reporting per job and per month
Collect payment in seconds, every time
Convert any closed job into a paid invoice with one tap. Accept cash, card, UPI, or split payments. Collect deposits upfront and track the outstanding balance β the system handles the maths automatically.
- One-tap invoice from closed job ticket
- Accept cash, card, UPI, bank transfer, or split payments
- Deposit collection at intake β balance tracked per ticket
- Digital receipt sent to customer by email or SMS
- Tax / VAT / GST calculation per line item
- Daily POS summary and cash register report
Know your numbers β every day, not just month-end
Your dashboard refreshes in real time. See open jobs, daily revenue, technician throughput, and parts costs in a single view β so you can spot problems early and make decisions based on data, not gut feel.
- Live workshop overview β open jobs, revenue, throughput
- IT & Networking Services-specific KPIs built in from day one
- Technician performance: jobs closed, time per job, revenue
- Parts cost and gross margin per ticket
- Monthly trend charts for revenue and job volume
- Export any report to CSV or PDF in one click
Built specifically for IT & Networking Services
These aren't generic tools. Every workflow, form field, and report was designed for your business type.
SLA Tracking
Configure response and resolution SLA targets per client tier β alerts fire when jobs near breach.
Remote Session Logging
Document remote access sessions with access time, engineer, and actions taken β audit-ready.
Client Site Records
Store network diagrams, IP ranges, server specs, and credentials per client β accessible on any ticket.
Contract & AMC Management
Track managed service agreements, renewal dates, and included visit allowances per client.
Engineer Dispatch
Assign on-site tickets to engineers with full site history and prior ticket notes available.
First-Call Resolution Reports
Measure first-call resolution rate, avg response time, and SLA compliance across all clients.
From intake to payment β in three steps
Create a job ticket
Log the customer, device, and problem in 30 seconds. Module-specific intake form pre-populates the right fields for IT & Networking Services.
Track, update & communicate
Technicians update job status and add parts from any device. Customers receive automatic SMS updates at each stage.
Close the job & get paid
One tap converts the completed ticket to an invoice. Collect payment by cash, card, or UPI β receipt sent automatically.
Everything in one platform β nothing bolted on
Most shops stitch together a spreadsheet for inventory, a WhatsApp group for updates, and a notebook for payments. RepairCoreX replaces all of it with one focused platform β purpose-built for service businesses like yours.
- IT & Networking Services-specific forms, tags, and reports β built in
- All-in-one: no third-party tools needed
- Works on desktop, tablet, and mobile
- Multi-location and multi-technician support
- Role-based access β owner, manager, technician
- Free 14-day trial, no credit card required
- Free data migration from any legacy system
Frequently asked questions
Can I store network credentials securely per client?
Does it support multi-site clients?
How quickly can I get started with RepairCoreX for my IT & Networking Services business?
Can I create a ticket just by speaking?
Is there a free trial? Do I need a credit card?
Can I migrate my existing data from another system?
Get started today
Ready to modernize your repair shop?
Start on the Free Forever plan β every feature included, no credit card, cancel anytime. Upgrade only when you outgrow the limits.
No credit card Β· Every feature on every plan Β· Free migration help on Business+