Trần Quốc Tuấn fixed 25 phones per day for a repair shop in District 10, earning ₫5,000,000 per month. His boss earned ₫150,000,000 from the same work.
Tuấn was not bitter. He was motivated. He observed everything: how customers were handled, what caused complaints, what made them return. He learned that the biggest problem was not technical skill — it was professionalism. Customers who felt uncertain about their devices came back nervous. Customers who felt informed and documented came back confident, and recommended the shop to others.
His boss was technically good but professionally chaotic. No system. No documentation. Customers called 8–10 times per repair cycle to check status.
The Plan
In 2024, Tuấn had saved ₫30,000,000. He opened a shop in District 7 — a more affluent area with younger, tech-savvy professionals who valued quality.
His first act: setting up RepairCoreX on the free plan.
"District 7 customers use Zalo for everything. When I sent them their job ticket via Zalo and told them they would receive a status update automatically, they were genuinely surprised. None of the other shops did this."
The First Six Months
Month 1: â‚«48,000,000 revenue. Month 2: â‚«87,000,000. Month 3: â‚«130,000,000.
The automated Zalo status updates eliminated 80% of his customer calls. Customers who were automatically updated did not need to call — and when they received the update, they shared it in their apartment building's Zalo group or on Facebook.
One viral Facebook post brought 22 new customers in 4 days.
His Life Today
Tuấn earns â‚«180,000,000–₫200,000,000 monthly. He employs 3 technicians and is planning a second location in Phú Nhuáºn.
"Bạn có kỹ năng," he says to every young repair technician he meets. "Thị trÆ°á»ng Ä‘ang chá». Hệ thống đã sẵn sà ng."
(You have the skill. The market is waiting. The system is ready.)
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