Before You Start: What You Need
Setting up RepairCoreX doesn't require any technical skills, special hardware, or IT support. All you need is:
That's it. Let's get started.
Step 1: Sign Up and Create Your Account (5 minutes)
Visit repaircorex.com and click "Start Free Trial." Enter your:
You'll receive a verification email. Click the link to verify your account. You're in.
Step 2: Set Up Your Business Profile (5 minutes)
Go to Settings → Business Profile and fill in:
Required:This information appears on every invoice and customer receipt, so take 2 minutes to make sure it's correct.
Step 3: Configure Your Ticket Statuses (3 minutes)
Go to Settings → Ticket Statuses. You'll see default statuses already set up:
These work for most repair shops. If you want to customize them (for example, add "Quality Check" or rename "New" to "Received"), you can do that here. For now, the defaults are fine.
Step 4: Create Your First Staff Member (2 minutes)
If you have technicians or staff, go to Settings → Team → Invite Member. Enter their email address and assign them a role:
They'll receive an invitation email to create their account. Until they accept, they won't have access.
Step 5: Add Your Most Common Parts to Inventory (5 minutes)
Go to Inventory → Add Item. Start with your 5–10 most commonly used parts. For each part, enter:
You don't need to add your entire inventory catalog today. Start with the parts you use every week.
Step 6: Create Your First Ticket (5 minutes)
Now the fun part. Go to Tickets → New Ticket and create a test ticket:
1. Select customer: Type a name (you can create a test customer or use a real one) 2. Select module: Phone Repair, Laptop Repair, etc. 3. Enter device details: Brand, model, any notes 4. Describe the problem: What the customer told you 5. Set estimate: Approximate cost 6. Set expected completion: When you expect to be done 7. Assign technician: Select yourself or a staff member 8. Save the ticket
Congratulations — you just created your first digital repair ticket. Notice the ticket number that was generated automatically.
Step 7: Explore the Ticket Workflow (5 minutes)
Open the ticket you just created. Explore the tabs:
Try updating the status to "In Progress." If you entered the customer's phone number, you'll see options to send them an SMS notification.
What to Do on Day 1 With Real Customers
On your first real day using RepairCoreX:
1. Create a ticket for every new job that comes in 2. When a repair is done, update the status to "Ready for Pickup" 3. Use the Invoice tab to create and issue the invoice 4. Mark the job closed when the customer collects their device and pays
Don't try to implement everything at once. For the first week, just focus on tickets and invoices. Inventory, analytics, appointments, and other features can be added as you get comfortable.
Getting Help
If you get stuck, RepairCoreX offers:
Most questions are answered in the help documentation. But when you need a human, someone is there.
Thirty minutes and you're running. Your customers will notice the difference immediately.