How Much Time Does Your Team Spend on Update Calls?
Count the calls your staff makes or receives on a typical busy day that are some version of "Is my phone ready?" or "Just calling to let the customer know their laptop is done."
For a shop handling 30–50 jobs per day, this might be 20–30 calls. At 2–3 minutes each, that's 40–90 minutes of staff time daily on information relay.
Automated notifications replace every single one of these calls with a system-generated message that goes out the moment the status changes — without anyone having to remember to send it.
Step 1: Configure Your Notification Triggers
In RepairCoreX Settings → Notifications, you configure which status changes trigger customer messages.
Recommended triggers for most repair shops:
| Status Change | Customer Gets | Channel | |---|---|---| | Ticket Created | Confirmation + portal link | SMS | | In Repair | "Work has started" update | SMS | | Awaiting Parts | "Waiting for a part" notice + new ETA | SMS | | Ready for Pickup | "Your device is ready!" | SMS + Email | | Closed | Follow-up + review request | SMS (3 days later) |
You don't need to trigger on every status. At minimum, "Ticket Created" and "Ready for Pickup" are the two highest-value notifications.
Step 2: Write Your Message Templates
RepairCoreX comes with default message templates. Customize them to match your shop's voice.
Ticket Created (SMS):`
Hi {customer_name}, your {device} (Ticket #{ticket_no}) has been received at {shop_name}.
Track your repair: {portal_link}
`
Ready for Pickup (SMS):
`
Great news, {customer_name}! Your {device} is repaired and ready for pickup.
Visit us at {shop_address} anytime during business hours.
Questions? Call {shop_phone}.
`
Follow-up (SMS, sent 3 days after close):
`
Hi {customer_name}, we hope your {device} is working perfectly!
If you had a great experience, we'd love a Google review: {review_link}
Thank you — {shop_name}
`
Keep messages short. SMS has a character limit. Customers read short messages; they ignore long ones.
Step 3: Connect Your SMS Gateway
RepairCoreX integrates with SMS gateway providers that deliver messages to local mobile networks in your country:
Your gateway requires an account and a small per-SMS cost (typically under ৳0.50–৳1 per message). For a shop sending 50 messages per day, this is ৳25–৳50 daily — an extremely cost-effective replacement for staff calling time.
Step 4: Test Before Going Live
Before activating notifications for real customers:
1. Create a test ticket with your own phone number as the customer 2. Move through all statuses 3. Confirm you receive the right message at each trigger point 4. Check that the portal link works correctly 5. Adjust any templates that don't read naturally
Testing prevents the embarrassing situation of customers receiving malformed messages with unfilled template variables like "{customer_name}" literally in the text.
Optional: WhatsApp Business Integration
For markets where WhatsApp is the primary communication channel (common in South Asia, Middle East, Africa), RepairCoreX can route notifications via WhatsApp Business API.
WhatsApp notifications have significantly higher open rates than SMS (customers see them immediately in their chat list) and support richer formatting including:
WhatsApp Business API requires a separate account through an approved Business Solution Provider (BSP). Setup takes 1–3 business days but the communication improvement is substantial in WhatsApp-dominant markets.
The Result: Fewer Calls, Happier Customers
After activating automated notifications, most repair shops report:
Set it up once. It runs automatically forever.