Two Payment Friction Points Repair Shops Face
Problem 1: Customers who drop off expensive devices and never come back. No deposit was taken. The repair was completed. The phone sits on your shelf for weeks. You've spent parts and labor with no payment. Problem 2: Customers who can't come to pick up. The repair is done. The customer works far away and can't get to your shop until the weekend. The device sits uncollected, you're waiting for payment, and your counter space is occupied.Online payments and deposit collection solve both.
Deposits: Protecting Your Labor Investment
A deposit — typically 30–50% of the total estimate — collected before beginning work on an expensive or time-intensive repair serves two purposes:
1. It confirms the customer's commitment. Someone who paid a deposit comes back. Someone who gave you only verbal authorization may not. 2. It covers your parts cost if the customer doesn't return. You're not absorbing both parts and labor on an abandoned job.
For which jobs should you require a deposit?For regular returning customers and quick standard repairs, deposits may not be necessary.
Sending a Payment Request Link
RepairCoreX generates a payment request that can be sent to a customer via SMS or WhatsApp — a link to a page where they can pay the deposit or invoice balance remotely.
The flow: 1. Create the ticket and generate an estimate 2. Click "Request Deposit" — enter the deposit amount 3. A payment link is sent to the customer's phone number 4. The customer clicks the link, sees the repair details and deposit amount 5. They pay using their preferred method (configured by you) 6. The deposit is recorded on the ticket automaticallyThe payment link works for full invoice payment too — when the repair is complete, send the final invoice link and the customer can pay before coming to collect.
Payment Methods to Configure
Configure the payment methods your customers actually use:
Bangladesh:Recording Manual Payments
For cash and manual bank transfers (where the customer pays outside the RepairCoreX payment link):
When payment is confirmed, go to the ticket, click "Record Payment," select payment method, enter amount. The ticket marks as paid. The receipt is updated with the payment record.
This keeps your records accurate even when collection happens outside the digital payment flow.
The Customer Portal Payment Experience
When customers use the RepairCoreX customer portal (accessible via the link in their ticket SMS), they can view their invoice and pay directly — without calling the shop or waiting to visit.
For customers with busy schedules, this is a significant convenience. The repair is ready. They get a notification. They open the portal, pay, and arrange pickup. The whole interaction happens without a phone call.
The Practical Outcome
Shops that implement deposit collection and online payment links report:
Payment friction costs money. Remove the friction and the money flows faster.